NEWSLETTER

If you complete a booking or contact form, you have expressed interest in our services and will be added to our occasional newsletter list. You may unsubscribe at any time using the link at the bottom of the email or by contacting us directly.

​

One-Off Sessions

Cancellations made more than 2 weeks in advance will receive a full refund. Cancellations made 1–2 weeks before a session incur a CHF 8 administration and materials fee per child. Where possible, we appreciate families transferring to another class instead. Cancellations made within 7 days are charged in full. No refunds, credits or transfers can be offered for late cancellations or no-shows, including in cases of illness. As a small business, we prepare materials and arrange staffing in advance based on bookings. Any exceptions are at Storycraft Studio’s discretion and cannot be guaranteed.

​

Term Classes

Cancellations made within two weeks of the start of term will incur a 25% cancellation fee. (The start of term is defined as the first Monday of term.)

Once the term has begun, the full term fee is payable. This applies regardless of missed classes, illness, non-attendance, or change of plans.

Refunds or replacement classes are not available for term bookings once the term has started.

​

Little Artists Classes

As a goodwill gesture, children attending Little Artists classes may be able to attend an alternative session within the same week, or up to two sessions in the following week, subject to availability. This is not guaranteed and must be arranged in advance.

​

Camps

Cancellations more than 14 days before the camp start date will receive a full refund.

Cancellations 7–14 days before the camp will incur a 50% cancellation fee.

Cancellations within 7 days of the camp are charged in full.

As with all sessions, refunds cannot be given for illness (including with a doctor’s note). As a goodwill gesture, children who miss a camp due to illness may be offered the opportunity to attend a future camp day, subject to availability. This is not guaranteed and must be arranged in advance.

​

General

Spaces are limited, so bookings secure your child’s place rather than attendance on the day.

Children are expected to treat others kindly and respect the studio environment. We reserve the right to ask a child to leave if behaviour is inappropriate. In such cases, no refund will be given. We are unable to offer refunds for late arrival, early collection, or if a child is unable to complete a full session or camp day.

​