Cancellation Policy

NEWSLETTER If you complete a booking or contact form, you have expressed interest in our services and will be added to our occasional newsletter list. You may unsubscribe at any time. ONE-OFF SESSIONS Cancellations made 1–2 weeks before a session incur a CHF 8 administration and materials fee per child. Cancellations made within 7 days are charged in full. No refunds, credits or transfers can be offered, including in cases of illness. As a small business, we prepare materials and arrange staffing in advance based on bookings. Any exceptions are at Storycraft Studio’s discretion and cannot be guaranteed. Non participating siblings under 2 years can attend for free. All children attending who are 2 years or over must have a paid place. TERM CLASSES OR SHORT COURSE Cancellations made within two weeks of the course start date will incur a 25% cancellation fee. Once the course has begun, the full course/term fee is payable. This applies regardless of missed classes, illness, non-attendance, or change of plans. Refunds or replacement classes are not available for term/course bookings once it has started. Non participating siblings under 2 years can attend for free. All children attending who are 2 years or over must have a paid place. Little Artists As a goodwill gesture, children attending Little Artists classes may be able to attend an alternative session within the same week, or up to two sessions in the following week, subject to availability. This is not guaranteed and must be arranged in advance. CAMPS Cancellations more than 14 days before the camp start date will receive a full refund. Cancellations 7–14 days before the camp will incur a 50% cancellation fee. Cancellations within 7 days of the camp are charged in full. As with all sessions, refunds cannot be given for illness (including with a doctor’s note). As a goodwill gesture, children who miss a camp due to illness may be offered the opportunity to attend a future camp day, subject to availability. This is not guaranteed and must be arranged in advance. GENERAL Spaces are limited, so bookings secure your child’s place rather than attendance on the day. Children are expected to treat others kindly and respect the studio environment. We reserve the right to ask a child to leave if behaviour is inappropriate. In such cases, no refund will be given. We are unable to offer refunds for late arrival, early collection, or if a child is unable to complete a full session or camp day.

Contact Details

• Storycraft Studio, Bahnhofstrasse, Rüschlikon, Switzerland

  + 0762948254

  storycraft.ch@outlook.com